CurbFetch does NOT require extra hardware and even allows your employees to safely use their own devices if you wish. Here is what you can expect for your customer interactions:
A member of your staff that takes the order enters:
Select Curbside, Pick-up or Delivery
Mobile Phone,
First Name
Your Internal Order #
into CurbFetch. And, yes, we are working on integrations with Point of Sale (POS) systems.
Your customer gets their first text message:
"Your order with {Your Business Name} has been placed. We will text you here when your order is ready for pickup."
A member of your staff simply taps on the READY button on the order card and an SMS goes back to customer reading (response varies and curbside response shown):
"Your order with {Your Business Name} is ready for pick up. Reply 'HERE' when you have arrived."
Your customer has arrived and receives one more quick request (only for curbside):
"Please reply with your vehicle Make/Model/Color so our staff can find you."
280 Shuman Blvd, STE 230
Naperville, IL. 60563